Best Tips of 2023 & What We Learned in 2024 (So You Don’t F It Up in 2025!)

Course Objectives

1. Identify the Right Assistant Role for Your Needs
   Learners will evaluate the value of personal, admin, and executive assistants, and determine how to delegate effectively to reduce overwhelm and increase leadership productivity.
   
   
2. Develop a Plan to Reduce Insurance Dependence
   Learners will outline a step-by-step process for evaluating and dropping PPOs, including how to analyze data, train the team, and communicate clearly with patients during the transition.
   
   
3. Explore the Benefits of Launching a Dental Assisting School
   Learners will assess whether opening a DA school fits their hiring strategy and community impact goals, and learn how to implement dual enrollment programs and navigate licensure requirements.
   
   
4. Incorporate Health-Based Dentistry Strategies
   Learners will explore how to begin integrating ozone therapy, safe amalgam removal, and other health-based protocols to differentiate their practice and meet growing patient demand.
   
   
5. Strengthen the Hygiene Department
   Learners will implement hygiene systems focused on consistent diagnosis, verbal communication, morning huddles, and aligned KPIs — based on insights from three popular webinars with hygiene expert Rachel Wall.
   
   
6. Prevent and Address Team and Doctor Burnout
   Learners will recognize early signs of burnout in themselves and their teams, implement somatic and emotional regulation strategies, and foster a culture of mental wellness and transparency.
   
   
7. Utilize Lady Leaders Webinars as Ongoing Training Tools
   Learners will engage their teams in free, on-demand webinars for lunch-and-learn sessions, personal development, and progressive leadership training within the practice.
   
   
8. Set Strategic Goals for Sustainable Growth
   Learners will reflect on 2023’s insights to prioritize focused, strategic action items for 2024, based on their team’s needs, leadership bandwidth, and operational goals.
   
9. Identify the Most Impactful Themes from 2024 Lady Leaders Webinars
   Learners will review major takeaways across leadership, operations, hiring, hygiene, bonuses, and burnout to recognize recurring patterns and best practices.
   
   
10. Reflect on Practice-Wide Wins and Missed Opportunities
    Learners will perform an honest year-end assessment to determine what worked, what didn’t, and what needs to be recalibrated moving into 2025.
    
    
11. Choose One “Domino Goal” That Simplifies Everything Else
    Learners will practice identifying their personal or professional “one thing” that, if addressed, would make other challenges easier or irrelevant—applying the concept from the book The ONE Thing.
    
    
12. Revisit and Reset Optimal Care Standards
    Learners will understand the importance of beginning the new year by re-establishing clear clinical expectations and using them as a foundation for accountability, associate integration, and team training.
    
    
13. Build Financial Awareness Through Core Metrics
    Learners will be reminded of which KPIs (e.g., attrition, hygiene production, collections, overhead) to monitor regularly and how even small improvements can significantly impact profitability.
    
    
14. Maximize CEO Time and Delegation in 2025
    Learners will assess how well they protected their strategic time this year and develop or recommit to a weekly rhythm of CEO time, administrative assistance, and focused leadership planning.
    
    
15. Reinforce Accountability Without Resentment
    Learners will revisit how peer-to-peer accountability, onboarding clarity, and hiring for values can help reduce repeat mistakes and leadership fatigue.
    
    
16. Evaluate the Timing and Readiness for Hiring an Office Manager or Associate
    Learners will use tools and reflection from 2024’s webinars to decide whether it’s the right time to grow their team and how to do so without compromising standards or culture.
    
    
17. Explore Remote and Virtual Team Opportunities
    Learners will assess which roles can be filled remotely (e.g., billing, admin, reactivation) and how to build systems that maintain customer service and connection in hybrid or virtual environments.
    
    
18. Center 2025 Planning Around Personal Integrity and Self-Compassion
    Learners will connect business planning with personal growth, clarifying what standards they’ve tolerated, how to re-align with who they want to be, and how to take ownership—with grace—for a better year ahead.