Taking Your Team Training to the Next Level

Course Objectives

1. Establish a Culture-First Hiring Strategy
   Learners will write job ads that prioritize values alignment over experience, using nontraditional interview questions to reveal personality, communication style, and long-term potential.
   
   
2. Design a Clear and Consistent Hiring Process
   Learners will implement structured SOPs that include inquiry responses, phone screens, Zoom interviews, assessment visits, and final offers—ensuring efficiency, clarity, and professionalism.
   
   
3. Ask Better Interview Questions to Predict Fit
   Learners will adopt creative and strategic interview questions (e.g., “What’s your celebrity crush?” or “Do you like puzzles?”) to understand candidates’ critical thinking, cultural alignment, and self-awareness.
   
   
4. Use Non-Negotiables and Core Value Checks Early
   Learners will filter candidates with questions about core values and job constraints (schedule, pay, responsibilities) before investing in full interviews.
   
   
5. Create a Pre-Day-One Onboarding Experience
   Learners will build an engaging pre-start onboarding process that includes welcome videos, meet-the-team content, core values, logistics emails, and early touchpoints to reduce ghosting.
   
   
6. Deliver a Hospitality-Focused First Day
   Learners will plan first-day experiences that include personalized lockers, uniforms, welcome gifts, team introductions, and office tours to set the tone for belonging and professionalism.
   
   
7. Implement a 30-60-90 Day Training Plan by Role
   Learners will design position-specific training plans that break onboarding into 30-, 60-, and 90-day milestones, outlining week-by-week expectations for skill development and integration.
   
   
8. Introduce Universal Training for All Team Members
   Learners will incorporate foundational training (e.g., how to clock in, request PTO, use software, access benefits) to reduce confusion and build confidence from day one.
   
   
9. Use Flight Simulation for Role Preparation
   Learners will simulate role-specific tasks during assessments to allow candidates to preview expectations and for leaders to gauge real-world readiness.
   
   
10. Engage the Team in the Hiring and Onboarding Process
    Learners will empower department leads and current team members to help create video intros, provide mentorship, and welcome new hires—fostering a culture of shared ownership and support.